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My name is Gakii Gitonga and I am currently a UX Researcher at I&M Bank based in Nairobi, Kenya.


Majority of my work involves, conducting user and market research, conducting usability testing and auditing the user experience of current I&M apps with an aim of understanding customers' changing needs and improving their user experience.

Occasionally, I ideate my insights into designs through, customer journey maps, user flows and prototypes.

In my current role, I work closely with UI designers and product owners.

Companies I have worked for

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Qhala Limited Logo_edited.png
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OTG Retail App
UX Audit & User Research
I conducted a UX audit of I&M OTG mobile retail app, followed by user research and usability testing to offer recommendations to improve user experience for mobile banking customers.
OTG Business App
User Research
I conducted user research with some of I&M Bank's corporate customers in order to improve the user experience on OTG Corporate App
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